FAQ – Technical Questions
Do I need an Internet connection to take courses?
An Internet connection is needed to take all your courses and perform all communications to the University and faculty. We recommend broadband access (DSL, Cable or High Speed Satellite connections).
What hardware requirements are necessary?
Students must have access to a computer with the following configurations in order to benefit from and easily navigate Hawthorn University’s learning platform. A broadband connection is required. The computer should have a soundcard and speakers, webcam, and microphone. Students will need Adobe Acrobat Reader (free download (https://acrobat.adobe.com/us/en/products/pdf-reader.html) and a Skype account (http://www.skype.com
Additionally Window Users should have:
• Windows 7, 8, or 10;
• Minimum of 8 GB Memory;
• Browser: Google Chrome version 47 or higher (Recommended)/Internet Explorer 11 or higher/Mozilla Firefox 40.0 or higher (If Internet Explorer 11.0 or higher is used, it must be in Compatibility View.
Instructions for configuring Compatibility View are available in the Forms/Publications section of the student's learning portal).
Mac Users should have:
• Mac OS X or higher;
• Minimum of 8 GB Memory;
• Browser: Google Chrome version 47 or higher (Recommended)/ Safari 6.2.2 or higher/Mozilla Firefox 40.0 or higher.
Are there any other software and hardware requirements?
Students will purchase diet analysis software that is optimized for windows as part of the NC, MSHN, MHNE, SFHN, and MSTN programs.
Assignments in all programs are submitted in PDF format. Many students have word processing software that will convert documents to PDF format or students can download Open office or Cute PDF, freeware programs that will convert documents to PDF format. Links to these programs can be found on the student portal.
Details on the cost of diet analysis software are included on our website in each program’s Tuition and Fees page.
Are there online instructions and support?
Students receive instructions during Orientation and online instructions for each course are with the course syllabus. Technical support is available through our Help Desk (https://helpdesk.hawthornuniversity.org/Main/Default.aspx).
What is the average turn-around time for technical support responses?
Most questions are responded to within a few hours. Students should not have to wait more than twenty-four (24) business hours for a response and a resolution to their problem. We have had a high level of success in the past, and our support staff is willing to work with you until your problems are resolved.
Do I have to login at a certain time or for a certain amount of time?
Students may log in at any time that is convenient for them to work on their course.
Webinars are presented on Tuesday evenings at 4 p.m. Pacific Time. If there is a change in the Tuesday schedule, students will receive advanced notice. All Webinars are recorded and archived on the student portal and can be viewed at a future time if a student is unable to be present. A large library of archived webinars available on the student portal can be viewed by enrolled students at any time.
Does the college provide a computer?
Students are responsible to providing their own computer.
Are there any computer competency requirements?
Hawthorn University students are expected to:
1. Perform basic functions, including creating, saving, copying, and retrieving files;
2. Be able to upload and download documents;
3. Format documents;
4. Perform basic word processing activities;
5. Engage in basic Internet activities, including subject searches.
Should students experience any difficulty in navigating the system or in their general use of the website, technical support is available through Hawthorn’s Help Desk system.